FREQUENTLY ASKED QUESTIONS

Where is ARK Tarps based?

We are based in Melbourne, Victoria! Established in 2016, ARK Tarps is part of the ARK Parts Group of companies (est. 2005). We are a proud, 100% Australian family-owned business with over 20 years of industry experience.

Do you offer wholesale pricing or drop shipping?

Yes! We are always on the lookout for new dealers and wholesalers across Australia. Please contact our team directly at sales@arktarps.com.au or call (03) 8752 0294 to discuss wholesale opportunities.

Are your tarps completely waterproof?

Yes! All ARK Tarps and covers are 100% waterproof. They are crafted from a specialised film called XF Film, which is inherently waterproof from the manufacturing stage and backed by Australian laboratory testing.

What is XF Film and how is it different from regular poly tarps?

XF Film is a specialised, multi-layered cross-laminated polyethylene material. Standard blue poly tarps rely on thin woven threads with a surface coating that peels, tears, and frays over time. XF Film is seamless, highly flexible, tough, and will not fray or unravel even if cut or punctured.

How strong are the eyelets on ARK Tarps?

Our eyelets are ultrasonically welded onto reinforced sleeves, creating a high-strength bond that can withstand high wind or tension. You can view our live load-testing videos under the Eyelet Test Video tab on our product pages.

How do your products hold up against the Australian sun?

All our tarps come with a 3-Year UV Guarantee protecting against peeling, cracking, and sun degradation. High-grade UV inhibitors are blended directly into the material during production rather than sprayed on afterwards.

How do I find the exact size or weight of a tarp?

You can check the specific GSM (grams per square metre), total weight, and folded package dimensions of any product under the Tarp Weight Info tab on its product page.

Do you offer custom sizes or custom colours?

Custom sizing and special colour runs are available for commercial or bulk order quantities. Contact our team with your specs to receive a custom quote.

How do I choose the right tarp for my application?

If you’re unsure which grade (Medium, Heavy Duty, Extra Heavy Duty, or Industrial) suits your job, give our product specialists a call on (03) 8752 0294 or email sales@arktarps.com.au for expert advice.

What payment methods do you accept?

Our secure checkout accepts:

• Visa, Mastercard, and American Express
• PayPal
• Afterpay
• Apple Pay & Google Pay
• Direct EFT Bank Transfer (contact us to arrange)

My discount coupon code isn’t working or didn’t arrive—what should I do?

Discount codes emailed upon sign-up usually take a couple of minutes to arrive. Please check your junk or spam folder. If your code is still missing or throws an error at checkout, contact sales@arktarps.com.au or call (03) 8752 0294 and we’ll resolve it immediately.

How much is shipping and how long does it take?

We offer Free Shipping on orders over $150 (excluding Hay, Silage & Weed Control Tarps), flat-rate shipping for smaller orders, and dispatch within 1 business day from Melbourne. For detailed rates, state-by-state delivery estimates, and Click & Collect options, view our Shipping & Returns Information Page.

How do I return an item?

We offer a 30-day money-back guarantee on standard unused items (14 days for agricultural line items). Small parcels under 22kg can be returned via our online Australia Post Returns Portal. For full instructions on standard and bulky palletised returns, please visit our Shipping & Returns Page.