At ARK Tarps, we dispatch all orders directly from our Melbourne warehouse. Whether you are ordering a standard camping tarp or heavy-duty industrial covers, here is everything you need to know about our dispatch times, delivery rates, Click & Collect options, and returns process.
1. Shipping & Delivery
Shipping Rates
We offer flat-rate shipping across Australia to keep delivery simple and transparent:
| Order Value / Type | Shipping Rate |
|---|---|
| Orders over $150 | FREE (Excludes Hay, Silage & Weed Control Tarps) |
| Orders between $50 and $100 | $17.50 flat rate |
| Orders under $50 | $12.00 flat rate |
| Heavy / Bulky Line (Hay, Silage, Weed Control) | Calculated at checkout based on cubic weight & delivery postcode |
Delivery Timeframes
Orders are dispatched from our Keysborough, Victoria warehouse within 1 business day. Estimated delivery guide:
- VIC Metro: 1 – 3 business days
- VIC Regional: 3 – 5 business days
- Interstate Metro: 3 – 6 business days
- Interstate Regional: 6 – 14 business days
Need Your Order Urgently?
Express freight is available for select items and locations. If an express shipping option is available for your order, it will appear at checkout. If you do not see an express option, please contact our team on (03) 8752 0294 or email sales@arktarps.com.au before placing your order. We can check the available express freight options and provide you with a quote.
Click & Collect (Melbourne Warehouse)
Prefer to collect your order or buy direct in-person? You are welcome to pick up directly from our Keysborough facility:
- 📍 Address: 13 Atlantic Drive, Keysborough VIC 3173
- ⏰ Pickup Hours: Monday to Friday, 10:00 am – 4:00 pm (AEST)
- 💳 Payment Options: Card payment facilities are available on-site for direct warehouse purchases.
- 📞 Please contact us on (03) 8752 0294 to arrange collection or purchase.
2. Returns & Refunds
We take pride in the quality of our XF Film products. If you receive an item that isn’t suitable, we offer a straightforward, hassle-free returns process.
Return Policy Summary
- Standard Products: 30-Day Money-Back Guarantee for unused items in original, resalable condition and packaging including the product inserts.
- Agricultural Range (Hay, Silage & Weed Control Tarps): 14-Day Money-Back Guarantee due to strict seasonal demand requirements.
- Returns on Pallets or Skids: If your product was delivered on a pallet or skid, it must be securely placed back onto a suitable pallet or skid before being returned to us.
- Non-Returnable Items: Custom sizes or custom-made orders, clearance/final sale items, items returned outside the specified return window, and used or damaged items not in resalable condition.
How to Return an Item
1. Standard Parcels (Under 22kg)
If your parcel is under 22kg and was originally delivered via Australia Post, you can lodge your return online:
- Access our Australia Post Returns Portal.
- Enter your order details to generate a prepaid return shipping label.
- Package your unused item securely in its original packaging and drop it off at any Australia Post outlet or street parcel locker.
2. Agricultural Line Returns (Hay, Silage & Weed Control Tarps)
These tarps are affected by seasonal requirements, and hence we offer a ‘No Questions’ 14-day money-back guarantee for them. All items must be unused, in original condition, and returned in the original packaging.
- Email returns@arktarps.com.au to obtain a Return Authorisation Number (RA#) from our office.
- Quoting your RA# on the parcel and return documentation, arrange return shipping to our warehouse.
- Pallet / Skid Requirements: Some Hay, Silage, or Weed Control tarps may be delivered on a small pallet/skid. It is the responsibility of the buyer to ensure that they put the tarp back on the pallet/skid to be returned to us. A product delivered on a pallet must be returned on a pallet.
- Commercial Collection: Due to transport company restrictions, any tarp delivered on a pallet/skid may need to be collected from a commercial address in order to be returned to us. It is the responsibility of the buyer to ensure that the pallet/skid is collected from a commercial address.
3. Other Bulky Items or Freight on Pallets (Over 22kg)
For non-agricultural oversized tarps or palletised shipments:
- Email sales@arktarps.com.au to request a Return Authorisation Number (RA#).
- Quoting your RA#, our team will guide you through the manual return arrangements.
Return Conditions & Guidelines
- Return Freight Costs: The buyer is responsible for return postage and for ensuring the item is returned to our warehouse in acceptable condition. For standard portal returns, shipping costs are calculated automatically.
- Original Delivery Freight: Where we have offered free delivery on the original purchase, we reserve the right to charge the actual shipping cost and deduct this amount from the final refund amount upon return.
- Restocking Fee: We reserve the right to charge a minimum 15% restocking fee on all returns.
- Inspection & Processing: All returned items will be thoroughly inspected upon arrival. Refunds will only be processed once the item is confirmed to be unused and in original condition.
Questions or Logistics Support?
If you need assistance tracking an order in transit or setting up a return, reach out to our team:
- 📞 Phone: (03) 8752 0294
- 📧 General Enquiries: sales@arktarps.com.au
- 📧 Agricultural Returns: returns@arktarps.com.au
- 🕒 Office Hours: Mon – Fri, 10:00 am – 4:00 pm AEST
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